FAQ
How long does it take to ship? / When will I receive my package?
US orders ship from Amazon warehouses across the US in just a couple of days.
Do you offer returns?
You can send our products back for a refund if you're not happy for at least 30 days. You can always contact us if a longer period of time has passed and our excellent customer service staff will do our best to accomodate you.
Do you ship to my country?
We no longer ship outside of North America. Customers in USA and Canada can also find us on our Amazon shop.
Do you dropship?
No, we do not dropship anything. We own and manage all our own inventory.
Do you offer volume discounts?
Yes! If you want to become a distributor or just buy a large quantity, please send us an email at info@nivrana.store. We are always happy to work with our B2B partners.
Do I have to pay tax?
Most US orders are not subject to any sales tax. As with all shopping, you are ultimately responsible for paying duties and taxes if your government requires it.